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Cancellation Policy
*No shows and cancellations within 48 hours of appointments will be subject to a fee based on the servicing time reserved for you. Please be respectful of our service providers' time, and the time of other guests. WE REQUIRE 48 HOURS NOTICE DURING BUSINESS HOURS. Note we are closed SUNDAY/MONDAY so please call accordingly to your appointment time.
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No shows/Same day Cancellation
100% of the appointment will be charged.
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First Time Guests
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For first time guests we require a $50 non-refundable deposit. This ensures your spot for that appointment and will go towards the grand total of the service. If you would prefer to book in for a consultation with one of our service providers this is not required, your welcome to if you choose. The total amount of the consultation and deposit will go towards your future service.
During your stay and experince
To maintain a safe and relaxing environment for everyone, if you are receiving services with us for longer than a duration of an hour, we ask that you have no one else in the salon waiting on your service completion at that time.
This allows us to focus on providing you and them with the best possible service without distractions or concerns and our service providers can work safely around the salon and our guests can enjoy their
time with us at the GLAM bar.
For clients under the age of 12, we ask a parent or guardian to be present during their service to ensure the consultation and communication is correct for both parties.
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Late Arrivals
Late arrivals will result in a shortened service.
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Group Booking Policies
Wedding parties and Large group bookings, we require a deposit of 50% as well as a credit card on file to reserve your appointment time.
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For any new guests we will require a $50 non-refundable deposit, this will depend on the length of your appointment booked. The deposit goes towards your service amount.
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Product Returns
Please note all products which have been fully used can not be returned.
We truly appreciate your continued support and love seeing you and your families in our salon!
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